FAQs

PRODUCT INFORMATION

What is the Curescalp™?

The Curescalp™ is a 3-in-1 scalp massager designed to improve scalp health, boost hair growth, and reduce hair loss. It combines multiple technologies to tackle common issues like thinning hair and postpartum hair loss.

How does the Curescalp™ work?

The Curescalp™ uses Electrical Muscle Stimulation (EMS) and red light therapy to increase blood flow to the scalp, helping to activate hair follicles. It also has a reservoir for hair oil, allowing you to apply oils that can be absorbed more deeply into the scalp for better results.

What are the benefits of using Curescalp™?

The Curescalp™ helps promote hair growth, reduce thinning, improve scalp health, and manage dandruff. Regular use will nourish the scalp, giving you healthier, fuller hair, while making your hair care routine quicker and more effective.

 Is the product safe to use during postpartum?

Yes, the Curescalp™ is completely safe to use postpartum. It’s ideal for new mums dealing with hair loss after childbirth, as it stimulates hair growth, enhances circulation, and soothes the scalp.

SHIPPING & DELIVERY

What are your shipping options and delivery times?

Our Adelaide warehouse processes orders within 24-48 hours on standard business days. Once dispatched, orders typically arrive within 2-8 business days.

Express Post Shipping (1-2 Days) is also available for an additional cost.

How can I track my order?

At checkout, we request your email address so that our courier company can send you a tracking link once your parcel is dispatched. This will arrive within a few minutes. If you don’t see it, please check your junk or spam folder. If the link still hasn’t arrived, feel free to contact us at info@curerest.com, and we’ll resend it promptly.

I made a mistake on my shipping address, can I change it?

You can update your shipping address within 12 hours of placing your order. Please contact us immediately with your order number and the correct address. While we can’t guarantee changes can be made once processing has begun, the Curerest team will do our best to accommodate your request.

Please Note: If your order has already been dispatched, we won't be able to send a replacement product. In this case, we recommend contacting the postal service directly for assistance.

Where does Curerest ship to?

Currently, Curerest only ships within Australia, but we plan to expand internationally in the near future. Stay tuned for updates!

RETURNS & WARRANTY

What is your return policy?

If you've changed your mind after ordering from us, we do accept returns—with some conditions:

  • The item you're returning must be unused, in re-sellable condition, and in its original packaging.
  • Returns must be lodged within 30 days of receiving the item by emailing us at info@curerest.com. Please include your full name and tracking number for the item you're returning.
  • Return postage costs will be at your expense.
  • Once we receive the returned item, we’ll inspect it to ensure it’s unused, undamaged, and that all original packaging is included.
  • If the item meets these criteria, a refund will be issued to the same credit card used for the original purchase.

Cancellation Policy

We do not offer refunds for change of mind, accidental purchases, or returns without a valid reason. All sales are final once an order has been placed. In some cases, order cancellations may be considered, but if approved, a $30 cancellation fee will apply to cover advertising and processing costs. 

Please review your order carefully before completing your purchase. 

What should I do if my product is defective or damaged?

If your product is defective or damaged, please contact us immediately at info@curerest.com with details and images of the issue. We'll resolve it as quickly as possible, either by providing a replacement or issuing a refund.

Is there a warranty for Curescalp™?

Yes, the Curescalp™ comes with a 12-month warranty, covering any manufacturing defects or issues under normal use.

PAYMENT & PRICING

What payment methods do you accept?

We accept a range of payment methods including credit and debit cards (Visa, MasterCard, and American Express), PayPal, and bank transfers. We also offer secure payment via Afterpay for your convenience.

Do you offer installment plans

Yes, we offer Afterpay, which allows you to split your purchase into 4 interest-free payments. It’s a simple and convenient way to shop now and pay later.

My order didn't go through but I was still charged?

If your order didn't go through, rest assured you will not be charged. If you see a "charge" on your account—it is simply a payment authorisation. This is your bank's way of saying there is a pending charge, but if the order is not completed, it will not go through. This is a temporary hold and will be gone within 5-7 business days, depending on your bank.

Are there any ongoing discounts or promotions?

We occasionally run special promotions and discounts, so be sure to check our website regularly or sign up for our newsletter to stay updated on the latest offers.

HAIR HEALTH & POSTPARTUM CONCERNS

How does Curescalp™ help with postpartum hair loss?

The Curescalp promotes blood circulation to the scalp with its EMS (electrical muscle stimulation) and red light therapy. This helps stimulate hair follicles, encouraging healthy hair growth and reducing hair thinning. Its use helps nourish the scalp, which is particularly beneficial during the postpartum period when hair loss is common due to hormonal changes.

Is it suitable for sensitive scalps?

Yes, the Curescalp™ is designed with gentle settings to cater to sensitive scalps. You can adjust the speed and intensity to suit your comfort level, making it a safe option for those with sensitivity or delicate skin.

Will it help with other scalp conditions (e.g., dandruff)?

Absolutely! The Curescalp™ can help with conditions like dandruff by improving scalp health and circulation. By using it regularly, the device helps to cleanse the scalp, remove buildup, and regulate oil production, which can help reduce dandruff and flakiness.

TECHNICAL & MAINTENANCE

How do I clean and mainten the Curescalp™?

To clean and maintain the Curescalp, simply wipe the device with a soft, damp cloth after each use. Make sure to avoid submerging it in water. Clean the scalp massager heads with a mild soap solution and a brush to remove any product buildup. Ensure the device is completely dry before storing it.

Does it require batteries or charging?

The Curescalp™ comes with a rechargeable battery and charges via a C-port USB cable, which is included with the device. It does not require traditional batteries.

How long does the battery last?

The battery lasts up to 10 hours of usage on a full charge, depending on the intensity settings and duration of each session.

COMPANY INFORMATION

Who is Curerest?

Curerest is an Australian brand committed to supporting postpartum mums and anyone looking to achieve healthier, stronger hair. We specialise in creating innovative, easy-to-use products that fit seamlessly into busy lifestyles, helping you prioritise self-care and see real results.

What inspired the creation of Curescalp™?

Curescalp™ was inspired by the real challenges faced by postpartum mums dealing with hair thinning and scalp concerns. As parents ourselves, we understand how hard it can be to make time for self-care while juggling a busy schedule. That’s why we created Curescalp™—an all-in-one tool that combines red light therapy, EMS technology, and an oil infusion feature to promote hair growth, improve scalp health, and enhance overall hair vitality. Whether you’re a mum or someone wanting to elevate your hair care routine, Curescalp™ is here to help.

What we stand for

At Curerest, we created innovative, time-saving solutions for healthier hair and scalp care. While we’re passionate about anyone seeking effective, convenient and results-driven hair care. We specialise in boosting postpartum mothers confidence and well-being through a unique blend of holistic care and proven, science-backed technology.

GENERAL QUESTIONS

Can I use this product if I'm not postpartum?

Yes, the Curescalp can be used by anyone looking to improve scalp health, reduce hair thinning, and promote hair growth, not just postpartum mothers. It’s effective for people experiencing hair loss or anyone wanting a healthier scalp.

Are there any side effects?

The Curescalp is designed with a holistic approach to hair and scalp care, using safe and natural technologies like red light therapy and EMS. It is gentle and safe for most users. However, as with any new product, it's recommended to do a patch test before full use. If irritation occurs, discontinue use and consult a healthcare professional. The Curescalp aims to promote overall scalp health without harsh chemicals or side effects.

What are your customer service hours?

Our customer service hours are Monday - Friday, 9am - 3:30pm (AEST).

Do you offer sponsorship or affiliate programs?

We value partnerships and collaborations. Please contact us on info@curerest.com for inquiries regarding sponsorship or affiliate opportunities.